Data deletion

Last updated 26 October 2026

This page explains how to delete data connected with OneSeam, whether you messaged a business that uses it or your business uses it. It forms part of our privacy policy.

Where your data is

Conversations, media and contacts are stored in the Wix site of the business you messaged, under that business's control.
Message content passes through our service while being delivered and is not stored by us.
What we hold is limited to the details needed to connect each site's WhatsApp number, including an encrypted Meta access credential; technical logs without message content, kept for one year; and any support emails you send us.
Meta and Wix keep their own copies under their own terms and privacy policies.

If you messaged a business that uses OneSeam

Email support@nagrikapps.com with the subject "Data deletion request".
Tell us the phone number you used and, if you know it, the name of the business you messaged. Do not send identity documents.
We confirm that we received your request, and may ask you to confirm that the number is yours, for example by replying from it.
We delete any data we hold about you, and we ask the business to delete your conversation and contact record from its Wix site. The business controls that copy and is responsible for deleting it.
We finish within one month and email you when it is done, telling you what was deleted and anything we could not delete and why.

You can also ask the business directly, since it holds your conversation. To stop receiving messages, reply "STOP" to the business on WhatsApp or block its number in WhatsApp.

If your business uses OneSeam

Uninstall OneSeam from your Wix site (Wix dashboard, Apps, Manage Apps). When you uninstall, we delete the Meta access credential for your site promptly and the other connection details within 30 days, except a basic account record that Indian law requires us to keep for 180 days.
Delete conversations, media and contacts in your Wix site yourself if you no longer need them. Uninstalling does not remove them, so your records stay yours.
Disconnect your WhatsApp number from our app in your Meta Business settings if you also want to revoke Meta's access grant.
For help, or to ask us to delete your support emails, email support@nagrikapps.com with the subject "Data deletion request".

When one of your end users asks you to delete their data, you are responsible for deleting it from your Wix site and for any other obligations you have under data-protection law. We will help where we can.

What is deleted and what is not

Deleted by us: the connection details for the site, on uninstall; data about a requester that we hold, on request; support emails, on request, unless we must keep them.
Deleted automatically: technical logs, one year after they are recorded.
Not deleted by us: conversations, media and contacts in a business's Wix site, which the business controls; copies held by Meta or Wix under their own policies; and records we must keep by law or to establish or defend legal claims, such as a record that a deletion request was received and completed, the basic account record, or other security records. We keep these only for the period required and use them for nothing else.

Timelines

Confirmation of a request: promptly.
Completion of a request for data we hold: within one month.
Deletion after uninstall: within 30 days; the basic account record after 180 days.
Technical logs: deleted one year after they are recorded.
Complaints to our Grievance Officer: acknowledged within 24 hours and resolved within 7 days.

These times apply unless the law requires us to keep a particular record for longer, as explained under "What is deleted and what is not".

Questions

If you are not satisfied with how a request was handled, contact our Grievance Officer, Sarthak Pandya, Nagrik Apps, B604 Bageshree Towers, ISKCON Crossroad, Ahmedabad 380015, India, at support@nagrikapps.com. You may also complain to the Data Protection Board of India or to the data protection authority where you live.